Nine Years of Service (Part 3 of 3)

This month, our company celebrates nine years in business. As a founding partner of Elder Care Guides, I've enjoyed this opportunity to reflect on how far we've come, and how much we've accomplished for and with our clients. In this final post, I'll recount three more of my favorite memories from my first nine years as a part of this company:

7) Several years ago, in an effort to reconnect a frail and disabled elderly woman to a forgotten passion, one of our care managers helped a client who lived in a skilled nursing facility procure the supplies she would need to take up a unique form of painting she had mastered as a young woman. I will never forget the transformation that this client underwent, as she not only revived her old skills, but in fact taught them to her own art therapist. We arranged an art show at her facility, wherein several of her pieces were displayed and sold. I was so proud of our team, for not only providing for this client's basic care needs, but for helping her connect to this part of herself that she was able to pass along to the next generation.

8) Not long ago, a dear client whose care I had managed for many years passed away, and when I walked into the office the next morning, I was met with hugs from my colleagues, who shared funny memories of him, and joined me in my grief. I loved not only the fact that I was not expected to "be a professional" in that moment, and instead felt free to process the sadness of the personal loss, but I also loved the fact that every member of the Elder Care Guides team actually knew him. In our many years of providing care management and caregiving services for him, everyone on our staff had met him, knew his family, and understood his quirky personality. I'd often spoken of the merits of our team approach, and had never felt it more profoundly than in that moment.

9) Last year, I was elected to the Board of Directors of the National Association of Professional Geriatric Care Managers (NAPGCM), the organization that provides standards of practice and ethics for care managers, promotes certification, and provides continuing education for care managers nationwide. I'm deeply proud of Elder Care Guides' commitment to service and professional leadership with NAPGCM and in our local community.

Cheers to a great first nine! Here's to many more.

Nine Years of Service (Part 2 of 3)

This month, our company celebrates nine years in business. As a founding partner of Elder Care Guides, I've enjoyed this opportunity to reflect on how far we've come, and how much we've accomplished for and with our clients. In this series of posts, I recount nine of my favorite memories from my first nine years as a part of this company:

4) In 2007, Susan Valoff (who was then a colleague working at another local care management agency) and I co-chaired a committee that planned the annual educational conference of the Western Regional Chapter of the National Association of Professional Geriatric Care Managers (NAPGCM). To do so, we enlisted the help of several of our local care manager colleagues, providing many of us with our first opportunities to get to know one another. From this very positive experience of working together, we formed the local unit of NAPGCM, which continues to meet six times per year for professional education and collaboration. I'm deeply proud to work in an industry that is collaborative, rather than competitive, at its core. (Not to mention that just a few years later, Susan would join our team at Elder Care Guides, becoming a partner in the business and the foundation of our great clinical team.)

5) In 2008, we moved from our humble home office beginnings into a beautiful leased office space in Liberty Station. Our office in Historic Building 28 is a set of restored barracks, built when this property was the Naval Training Center (NTC). It was an area of San Diego that is full of historical importance, and personal memories for our clients (many of whom were WWII veterans), and their families.

6) Three years ago, one of our caregiver employees received the award for Outstanding Home Care Service from the California Association of Health Services at Home (CAHSAH). The award is given in Sacramento annually to an individual who is "directly involved in day-to-day care and has consistently provided outstanding service to patients in their homes." An employee of Elder Care Guides since 2004, today she continues to embody our philosophy of client-centered care.

Nine Years of Service (Part 1 of 3)

This month, our company celebrates nine years in business. As a founding partner of Elder Care Guides, I've enjoyed this opportunity to reflect on how far we've come, and how much we've accomplished for and with our clients. In these next few posts, I'll recount nine of my favorite memories from my first nine years as a part of this company:

1) Our first day in business together, I woke up in the morning excited to head over to the home of Norman Hannay (Elder Care Guides' founder and President) to get to work. Full of energy and enthusiasm, I headed outside, only to find that my car wouldn't start. I called Norman, we had a good laugh, and then spent our first couple of hours as business partners getting my car towed to the mechanic. It was a frustrating start, but from the beginning, it was clear that we were creating a place where employees would feel cared for and supported.

2) Receiving our first call. A social worker from a local hospital system called to describe a difficult situation she had on her hands, and to ask if it sounded like an appropriate referral to a geriatric care manager. We served her patient for years, helping to get his dirty apartment cleaned up, finding him a companion caregiver who was a perfect match for his personality and interests, and keeping his long-distance family caregiver connected and informed. We kept Mr. S, who had lived alone all of his life and had resisted assistance, safe and happy in his home for several years, and I still think of him often.

3) Our first company holiday party (in 2004) was just myself, Norman, and my husband -- the three of us sharing a meal together around Norman's dining table. Every year since, I've thought back to this old memory as our company has grown, and note that our holiday gatherings today involve a big, bustling room full of people that I'm very proud to call my colleagues.

November is National Home Care & Hospice Month

Elder Care Guides joins our colleagues in the California Association of Health Services at Home (CAHSAH) in celebrating National Home Care and Hospice Month during the month of November.

"During National Home Care and Hospice month, we take time to honor the thousands of individuals in home care and hospice who, on a daily basis, provide remarkable care in people's homes. Thank you for all that you do."
-- CAHSAH President Joe Hafkenschiel

Every day, Elder Care Guides' geriatric care managers and caregivers are actively engaged in our mission to better the lives of elders living with physical and cognitive impairments, providing services that center on the goals of the individual, and foster within them a lifelong sense of purpose. We see firsthand the impact of our team approach, of finding "the right match" and seeing a client transformed -- whether it is through healthier eating, more physical activity, opportunities to connect socially, or just a hand to hold in the last hours of life.

We're proud of the time, care, and attention to the details that matter most to our clients that our Human Resources department expends in selecting skilled and qualified professional in-home caregiver employees. Day in and day out, they work hard to enhance the quality of our clients' lives, and they have our full support, 24-hours a day, 7 days a week. We take this commitment to a highly professional and well-supported staff very seriously, as they are key to fulfilling our mission.

As such, we strongly support AB-899, the Yamada Home Care Services Act of 2011. This legislation will require California's Department of Social Services to license and regulate home care agencies, holding the agencies responsible for ensuring that their professional caregiver employees are qualified and reputable. For information about this legislation and how to support it, please visit: California's Legislative Information page at: http://www.leginfo.ca.gov/bilinfo.html

Care Management Featured in the New York Times

An article titled "When Elder Care Problems Escalate, You Can Hire an Expert" appeared in Saturday's New York Times Health Section (9/26/09). It provides some excellent, concrete examples of situations in which the interventions of a professional geriatric care manager can make a positive impact on the lives of elderly parents and their adult children who are caring for them. The author provides some guidelines for identifying a good match, and a list of questions to ask when interviewing a professional geriatric care manager.

We encourage families to call Elder Care Guides with their list of concerns, and the particular criteria they seek in a care manager for their aging parent. We welcome the opportunity to meet face-to-face at our office or in a parent's home at no charge, to discuss the needs and how the services of a care manager may be of assistance, and to determine whether there is a good personal "fit" between the family and the care manager.

Our Greatest Teachers

Last Thursday September 17th, we celebrated five years of service to San Diego County with several dozen of our friends and colleagues from the community. We enjoyed a beautiful late-summer evening on the promenade in Liberty Station, with food, wine, networking, and our delightful guest speaker, Marsha Kay Seff.

When we created Elder Care Guides in July of 2004, our goal was to design a care management system that does more than simply respond to the needs of the aging population. A skilled care manager can assess an unrecognized need before it becomes a crisis, and we have worked hard to remain flexible and nimble in the face of the constantly-changing needs of our clients and their representatives, and as the larger landscape of long term care undergoes significant changes. We provide services with a spirit of support and collaboration, and our community has responded.

When I asked Marsha to speak on the topic of the hidden powers of elders, she replied with the question, "What is hidden about their powers?" Through beautiful stories about her own parents, as well as the others she has had the good fortune to know through her quarter century of working and writing in San Diego's elder care community, Marsha painted a portrait of "geysers" (not "geezers") who continue to learn and teach, volunteer and contribute in their communities, participate politically, and leave important legacies to their families.

Through the years, we have learned that the challenges of aging are not something to be simply "managed," but that they are a gift, a set of strengths and resources from which we and our clients can learn and continue to grow. We thank everyone who joined us for being a part of an evening that was very special to all of us, and held those who could not be with us close to our hearts.